Washing Machine
A machine that stops partway fills a basket within days. We run the programme to the point of failure and watch, which tells us far more than whatever the board chose to store.
Same day
where the schedule allows
90 days
on parts and labour
7 a.m. to 11 p.m.
every day of the week
What we handle
What goes wrong
Washer calls come down to water getting out, the load staying balanced, or water turning up where it should not.
Something small has reached the pump housing, which explains most of these. Sometimes the pump itself, occasionally a hose flattened against the wall.
Belt-driven designs stretch and break belts. On direct-drive machines the coupling splits, or the lid sensor stops reporting without any obvious sign.
The water comes from the door boot, the inlet fittings, the shaft seal, or a crack in the outer drum. We trace it back rather than guessing.
Bearings worn, suspension stretched, dampers finished. Ignored long enough the tub suffers and the repair roughly doubles.
Either the latch fails to register, or the level sensor reports something the controller cannot use, and the wash simply stops where it stands.
Spin never built up. A restricted outlet, a motor short of torque, or a load the drum could not settle enough to risk full speed.
Included as standard
Each item is standard rather than chargeable. A machine that halts partway usually has more than one thing worth examining while the panels are off.
Booking takes a minute
Open every day, 7 a.m. to 11 p.m.
Codes on the display
What a washer reports comes down to the fill, the drain, or a tub that cannot balance what is inside it.
It is worth pulling the little door at floor level and looking in the filter before you arrange anything. Something caught there accounts for a fair number of drainage faults, and clearing it takes a minute and costs nothing.
Brands
From the job sheet
Nathalie G., Valois
Reported: Machine stopped mid-programme with the drum still full and water starting past the doorway.
Found and done: Two coins and a hair clip had collected in the pump housing. Emptied the filter, inspected the vanes for chips, ran a whole programme to prove it drained, and mopped up before leaving.
Denis M., Pointe-Claire Village
Reported: Spin violent enough that the neighbours below had mentioned it, with the machine several inches from the wall.
Found and done: Both dampers were finished and the suspension had stretched. Fitted new dampers, set the feet true, then spun a loaded drum to make sure it held position.
Carol H., Cedar Park
Reported: Programme halting at different stages each time, with no code displayed and no pattern.
Found and done: The catch was reporting on and off instead of dying cleanly, which is why there appeared to be no pattern. Fitted a new catch and ran four separate cycles before signing it off.
Where we work
We take washer and dryer work in every corner of the town, and the time slot is narrow enough that your day is not written off.
If your street is not listed, ring and we will tell you straight away.
How a booking goes
The model number and a description of the fault, either over the phone or through the form. That alone usually narrows things to a handful of parts.
We give you a slot narrow enough to plan around rather than a vague half-day. If a service elevator or a parking permit is involved, that gets sorted now.
Testing happens before anything is dismantled. You then hear one figure covering the whole repair, with nothing added later for having looked.
The machine goes through a full cycle while somebody is still there to watch it, the area gets tidied, and the ninety-day date is printed on your invoice.
7 a.m. to 11 p.m.
every day of the week
straight to the office
Pointe-Claire
and nowhere else
Three fields, and the rest happens by phone.
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